All sales are final. We do not offer refunds. However, if a product received from HairLae does not meet our quality standards, please contact us to arrange a return or exchange. For all exchanges, photos and additional details are required for review. Please note that a shipping fee may be applied to exchange product. 

 

While we make every effort to process and ship Express Shipping orders within the stated timeframe, if an express order does not ship on time, the express shipping fee will be credited to your account. Credits are exclusive codes used as a discount towards your next order. Please note that this applies to the shipping cost only and does not include the cost of the product.

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Chargebacks submitted without providing supporting information will be considered invalid. We strongly encourage all customers to review our policies carefully before making a purchase. Once a product has been opened, removed from its original shipping packaging, or installed, HairLae is not responsible for any issues or mishaps.

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We truly love our LaeBae’s and are committed to providing an exceptional experience every step of the way.

For any further questions or assistance, please contact us via email only.

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